Cleaning the Print Heads
The print head cleaning and deep cleaning functions allow you to clear up clogged print head nozzles. Perform a print head cleaning if printing results are not satisfactory or if a specific color fails to print, even though there is enough ink.
If you perform a deep cleaning and the condition still does not improve, perform an ink flush.
Before performing any operation, confirm that the maintenance cartridge has enough available space.
Cleaning
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Open the Canon IJ Printer Assistant Tool.
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Click Cleaning.
When the Print Head Cleaning dialog box opens, select the ink group for which a cleaning is needed.
Click Initial Check Items to display the items you need to check before performing a cleaning.
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Check that the printer is on and then click Start.
Print Head cleaning starts.
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Click OK when the confirmation message is displayed.
The Nozzle Check dialog box will open.
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To check whether the print quality has improved, click Print Check Pattern. To cancel the check process, click Cancel.
If cleaning the head once does not resolve the print head problem, clean it once more.
Cleaning consumes a small amount of ink. Cleaning the print head frequently will rapidly deplete your printer's ink supply. Perform a cleaning only when necessary.
Deep Cleaning
Deep cleaning is more thorough than cleaning. Perform deep cleaning when two cleaning attempts don't resolve the print head problem.
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Open the Canon IJ Printer Assistant Tool.
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Click Deep Cleaning.
When the Deep Cleaning dialog box opens, select the ink group for which a deep cleaning is needed.
Click Initial Check Items to display the items you need to check before performing a deep cleaning.
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Check that the printer is on and then click Start.
Click OK when the confirmation message appears.
Print head Deep Cleaning starts.
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Click OK when the confirmation message is displayed.
The Nozzle Check dialog box will open.
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To check whether the print quality has improved, click Print Check Pattern. To cancel the check process, click Cancel.
Deep cleaning consumes a larger amount of ink than a standard cleaning. Cleaning the print head frequently will rapidly deplete your printer's ink supply. Perform a deep cleaning only when necessary.
If print results don't improve even after performing a deep cleaning, turn off the power, wait 24 hours without pulling out the power plug, and then perform a deep cleaning again. If print results still don't improve, perform an ink flush. Note that an ink flush uses a large volume of ink.
Ink Flush
Perform an ink flush if the print results don't improve even after deep cleanings are performed.
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Open the Canon IJ Printer Assistant Tool.
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Click Ink Flush.
When the Ink Flush dialog box opens, select the ink group for which an Ink Flush is needed.
Click Initial Check Items to display the items you need to check before performing an ink flush.
Be sure to check the remaining ink level before performing an ink flush.
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Make sure that the printer is on and then click Start.
Click OK when the confirmation message appears.
Ink Flush starts.
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Click OK when the confirmation message is displayed.
The Nozzle Check dialog box will be displayed.
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To check whether the print quality has improved, click Print Check Pattern. To cancel the check process, click Cancel.
An ink flush consumes an extremely large amount of ink. Performing an ink flush frequently will rapidly deplete your printer's ink supply. Perform an ink flush only when necessary.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
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