What to Do When Paper Is Jammed If a paper jam occurs during printing (when the support code 1300 / 1303 / 1304 / 1313 is displayed), follow the procedure below.
Learn what to do if paper does not properly feed into the printer and no support code is shown .
When checking the paper output slot / feed slot or removing any foreign objects, don't turn the printer upside down or tilt it. The ink may leak out.
See what to do if a small sheet of paper (such as 4"x6") is jammed
See how to remove paper jammed inside the printer
+ Removing Jammed Paper through Paper Output Slot (A)
Hold jammed paper firmly with both hands and pull it out slowly.
Slowly pull out the paper so as not to tear it.
If you can't pull out the paper, turn the printer back on without pulling forcibly. The paper may be ejected automatically.
Press the printer 's Stop printer .
printer 's top cover and remove jammed paper inside the printer
Press the printer 's OK
The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam.
If you turned off the printer in step 1, all jobs in the print queue are canceled. Reprint the jobs.
When reloading the paper, make sure you are using suitable paper and loading it correctly.
We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer .
If the measures above don't solve the problem, a bit of paper may remain in the printer . See how to remove jammed paper inside the printer .
+ Removing Jammed Paper through the Feed Slot of the Rear Tray (B)
Hold jammed paper firmly with both hands and pull it out slowly.
Slowly pull out the paper so as not to tear it.
learn how to to detach the transport unit and then pull out the jammed paper from the feed slot of the rear tray
Load paper envelopes rear tray .
Make sure you are using suitable paper and loading it correctly.
We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer .
Press the printer 's OK
The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam.
If the measures above don't solve the problem, a bit of paper may remain in the printer . See how to remove jammed paper inside the printer .
+ Removing Jammed Paper through the Feed Slot of the Cassette (C)
Hold jammed paper firmly with both hands and pull it out slowly.
Slowly pull out the paper so as not to tear it.
detach the rear cover and remove the jammed paper from the rear side
Load paper in the cassette
The loadable paper in the cassette is A4, Letter, A5, B5 or Executive size plain paper.
Pull out the paper output tray .
Press the printer 's OK
The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam.
If the measures above don't solve the problem, a bit of paper may remain in the printer . See how to remove jammed paper inside the printer .
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account
button to stop printing, and then turn off the 
