Paper Jams - GX5020

Article ID: ART180745 | Date published: 04/19/2022 | Date last updated: 04/26/2022


This article shows how to remove paper jammed in the MAXIFY GX5020.


What to Do When Paper Is Jammed

If a paper jam occurs during printing (when the support code 1300 / 1303 / 1304 / 1313 is displayed), follow the procedure below.

 Learn what to do if paper does not properly feed into the printer and no support code is shown.

Paper output slot (A), Rear tray (B), Feed slot of cassette (C)

 When checking the paper output slot / feed slot or removing any foreign objects, don't turn the printer upside down or tilt it. The ink may leak out.

 See what to do if a small sheet of paper (such as 4"x6") is jammed.

 See how to remove paper jammed inside the printer.




If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum

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