MAXIFY GX5020 USB Setup - macOS

Article ID: ART180760 | Date published: 05/04/2022 | Date last updated: 05/05/2022


This article shows how to set up your Mac® to work with the MAXIFY GX5020 via a USB connection.


USB Setup - macOS

To be able to use your printer via USB on a Mac®, you'll need to download the setup file for your computer.

Download and run the setup file.*

Get the Setup File

After downloading the setup file, double-click the Master Setup icon.

Master Setup icon

Enter your user name and password in the fields provided then select Install Helper.

Select Install Helper (outlined in red)

  1. Select Start Setup on the first screen.

    Click Start Setup (outlined in red)

    The installer will check for the latest information related to your printer.

    Checking the latest information

  2. Read the license agreement. Select Yes to proceed.  If you select No, the installation will not proceed.

    Click Yes (outlined in red) to proceed

  3. Select Agree or Do Not Agree to the information request.

    Click Agree or Do not agree (both outlined in red) to proceed

    This message appears if you selected Do not agree. Click OK to proceed.

    Click OK (outlined in red) to proceed

  4. After processing for a few moments, the installer will display the following message. Select Next.

    Click Yes (outlined in red) to proceed

    The installer will search for the printer.

    Searching for printers

  5. On the Start Printer Connection screen, select USB Connection (USB Cable), then select Next.

    Select USB Connection (USB Cable), then click Next (outlined in red)

  6. Connect a USB cable to the back of the printer and to the computer.

    Connect the printer to the computer with a USB cable

    The printer is connected

    The installer will download software, then process for a few moments.

  7. When the following screen appears, select Next.

     If desired, select Test Print to print a test page.

    Click Next (outlined in red) to proceed

  8. Select Go to Website. The installer will close.

    Click Go to Website (outlined in red) to close the installer

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum

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