Update the Printer Firmware - GX5020

Article ID: ART180774 | Date published: 05/19/2022 | Date last updated: 05/19/2022


Learn how to update the firmware of the MAXIFY GX5020 from its operation panel.


Occasionally, firmware updates for your printer are provided. These updates improve printer security and print quality. To update the firmware of your printer from the operation panel, follow these steps.

  1. With the printer powered on, press the Setup  button.

  2. In the Setup menu, press the Right arrow button until Device settings appears. Press the OK button.

    Figure: LCD

  3. In Device settings, press the Right arrow button until Firmware update appears. Press the OK button.

    Figure: LCD

  4. Install update will appear on the LCD. Press the OK button.

    Figure: LCD

    The printer will search for an available firmware update.

  5. If a firmware update is available, you will be asked if you want to update the firmware. Use the Left arrow Right arrow buttons to select Yes, press the OK button, then follow the instructions on the screen.

     Don't turn off or unplug the printer while the firmware update is in progress.

     If the firmware on your printer is up to date, a message will scroll on the LCD that indicates that the latest firmware version is installed. Press the OK button.

    Figure: LCD

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum

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