Change the Paper Settings for Receiving Faxes - GX4020

Article ID: ART180988 | Date published: 11/23/2022 | Date last updated: 12/06/2022


This article shows how to set the paper settings for receiving faxes with the MAXIFY GX4020.


This printer prints received faxes to paper loaded in the printer beforehand. You can use the operation panel to change the paper settings for printing faxes. Make sure that the settings are appropriate for the loaded paper.

 If the size of loaded paper is different from that specified in the paper size setting, Check the page size and tap [OK]. are displayed on the touch screen.

If no paper is loaded, or paper has run out while printing is in progress, the error message for no paper is displayed on the touch screen.

After checking the contents of the touch screen, load paper and select OK.

You can also press the Stop  button to close the message and print the stored documents in the printer's memory later.

 If the sender sends a document that is larger than Letter-size or Legal-size, such as 11 x 17 inches, the sender's device may send the fax automatically reduced in size or divided, or send only a part of the original.

  1. Make sure the printer is powered on.

  2. Select Fax on the HOME screen.

    The Fax standby screen is displayed.

  3. Select Function list.

    The Function list screen is displayed.

  4. Select Fax paper settings.

    The Fax paper settings screen is displayed.

  5. Specify settings.

    Figure: Touch screen

    Paper src

    Select a paper source.

     When Rear tr. / Cass. is selected, paper is fed from the paper source where the paper that matches the paper settings (page size and media type) is loaded.

    Page size

    Select the page size.


    The paper type is set to Plain paper.


    Select two-sided printing or single-sided printing.

    Two sided printing is available for black & white faxes. Color faxes are printed on the single-side of paper regardless of this setting.

    After 2-sided is selected for 2-sidedPrintSetting, select stapling side.

     When Page size is set to A4 or Letter, the received faxes are printed on the two-sides of paper.

  6. Select OK.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


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