The printer cannot be turned off while it is sending or receiving a fax, or when the received fax or the unsent fax is stored in the printer's memory. Make sure that all faxes have been sent and received, press the printer's Stop  button to stop printing, and then turn off the printer.

1. Press the printer's Stop  button.

2. Turn the printer off and unplug it.

3. Open the scanning unit / cover.

   

    Do not touch the clear film (A), white belt (B), or tubes (C).

   

   If you soil or scratch this part by touching it with paper or your hand, it could damage the printer.

4. Check if jammed paper is under the print head holder.

   If the jammed paper is under the print head holder, move the print head holder to the far right or left, whichever makes it easier to remove the paper.

   When moving the print head holder, hold the print head holder and slide it slowly to the far right or left.

   

5. Hold jammed paper firmly with both hands.

   

   If the paper is rolled up, pull it out and grasp the edges of the paper.

   

6. Slowly pull out jammed paper so as not to tear it.

   Pull out the paper at an angle of about 45 degrees.

   

7. Make sure all jammed paper is removed.

   If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining paper.

   • Any paper left under the print head holder?

   • Any small bits of paper left in the printer?

   • Any paper left in the left and right empty spaces (D) in the printer?

   

8. Close the scanning unit / cover.

   To close the scanning unit / cover, lift it up slightly and then lower it gently.

   

9. Plug the printer back in and power it on.

10. Load paper:

    • Load Photo Paper / Plain Paper in the Rear Tray

    • Load Envelopes in the Rear Tray

    • Load Plain Paper in the Cassette

     Make sure you are using suitable paper and loading it correctly.

     We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer.

11. All jobs in the print queue are canceled. Redo the printing.

If the measures above do not solve the problem, check for paper jammed in the rear side.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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