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Support Code 2110 Appears - GX4020

Article ID: ART181060 | Date published: 12/06/2022 | Date last updated: 01/10/2023
 

Description

The settings for printing from the cassette are not valid.

Solution

Cause

An incompatible print setting combination has been specified for the paper loaded in the cassette.

 Learn how to disable the function to detect a paper setting mismatch.
 

What to Do

To specify the appropriate print settings for the paper loaded in the cassette and retry printing / copying, follow the steps below.

  1. Select Next.

    Select Next (outlined in red)

  2. Select Cancel print.

    Select Cancel print (outlined in red)

  3. Reinstall the cassette into the printer.

    Insert the cassette into the printer

  4. Check the paper information (paper size and media type).

    The paper information is used to specify the print settings in step 5.

    Check the paper information (paper size and media type) and select Yes.

    Select Yes (outlined in red)

  5. Specify paper information (paper size and media type).

    • When copying:

      1. Select Settings.

        Select Settings (outlined in red)

      2. Specify the paper information (paper size and media type) that you checked in step 4.

        Specify the paper size and media type loaded in the printer

     Learn about the proper combination of paper sizes and media types to use between the operation panel and the Windows printer driver.

  6. Press the printer's Color  button or Black  button.
     

Other Measures




 

Disable notifications for 2110 error

To disable the function to detect paper setting mismatch, follow the steps below.

  1. Select (Setup) on the printer's HOME screen.

    Select Setup (outlined in red)

  2. Select Feed settings.

    Select Feed settings (outlined in red)

  3. Select Detect paper setting mismatch.

    Select Detect paper setting mismatch (outlined in red)

  4. Select Disable.

    Select Disable (outlined in red)

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum








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