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Replace the Maintenance Cartridge - GX3020

Article ID: ART181100 | Date published: 12/08/2022 | Date last updated: 12/08/2022
 

Description

Learn how to replace the maintenance cartridge of the MAXIFY GX3020.

Solution

In case of cautions or errors concerning the maintenance cartridge, an error message will appear on the touch screen to inform you of the error. Take appropriate action as prompted by the message.

 If a message is displayed indicating that the maintenance cartridge is nearly full, replace the maintenance cartridge as soon as possible. If the maintenance cartridge becomes full, an error message is displayed and the printer stops working until the cartridge is replaced with a new one.

 Do not touch the terminal (A) of the maintenance cartridge.

Image showing the maintenance cartridge

 Do not turn off the printer during replacement of the maintenance cartridge.

 This printer uses Maintenance Cartridge MC-G03.

  1. Remove a new maintenance cartridge and the attached plastic bag from the package.

  2. Open the scanning unit / cover (B), then check the position of the maintenance cartridge (C).

    Open the scanning unit / cover (B), then check the position of the maintenance cartridge (C)

     Do not touch tubes or other parts inside the printer. This can cause trouble with the printer.

     Do not put your hands inside the printer, as ink may adhere to your hands.

  3. Slide the maintenance cartridge until the arrow mark on the maintenance cartridge is aligned with the unlock mark on the printer.

    Slide the maintenance cartridge back until the arrow lines up with the unlock mark

  4. Lift the maintenance cartridge and remove it.

    Lift and remove the maintenance cartridge

     Do not drop the removed maintenance cartridge as ink may spill. Also, do not place the removed maintenance cartridge on a desk or other surface, as there may be ink on the bottom of the cartridge.

     To prevent ink from leaking, do not tilt the removed maintenance cartridge or turn it upside down.

    Do not tilt the removed maintenance cartridge or turn it upside down

     Put the used one immediately into the plastic bag that came with the new maintenance cartridge and seal the bag by tying the opening tightly to prevent the ink from leaking.

    Immediately put the used maintenance cartridge into the plastic back that the new one came in, then seal it

  5. Insert a new maintenance cartridge.

    Insert a new maintenance cartridge

  6. Slide the maintenance cartridge until the arrow mark on the maintenance cartridge is aligned with the lock mark on the printer.

    Slide the new cartridge towards the front of the printer until the arrow on the cartridge aligns with the lock mark on the printer

  7. Close the scanning unit / cover by lifting it up slightly and then lowering it gently.

    Close the scanning unit / cover by lifting it up slightly and then lowering it gently

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum








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