Refill the Ink Tanks - TC-20 / TC-20M

Article ID: ART181187 | Date published: 01/12/2023 | Date last updated: 04/18/2023


Learn how to refill the ink tanks of the imagePROGRAF TC-20 / TC-20M.


When remaining ink cautions or errors occur, the message will appear on the touch screen to inform you of the error. In this state, the printer cannot print. Check the remaining amount of ink and refill the ink if necessary.

 Information on checking the remaining ink level can be found here.

 Information on handling ink bottles can be found here.


Refilling Procedure

To refill the ink tanks, follow the steps below.

 Please ensure the printer remains flat after initial setup and is NOT turned upside down or on its side, as ink in the printer may leak.

  1. Make sure that the printer is powered on.

  2. Open the ink tank cover (A).

    Open the ink tank cover (A)

  3. Open the ink tank inner cover (B) of the ink tank to be refilled.

    Open the ink tank inner cover (B)

  4. Open the tank cap (C).

    Open the tank cap (C)

     Carefully open the tank cap of the ink tank. Ink on the inside of the tank cap may spatter when opening it.

  5. Hold the ink bottle upright and gently twist the bottle cap (D) to remove.

    Gently twist the bottle cap (D) to remove

     Do not shake the ink bottle. Ink may spatter when opening the cap.

  6. Aligning the ink bottle's tip with the ink tank's inlet (E), slowly stand the bottle upside down, and push the bottle into the inlet.

    The ink tank is refilled. Support the bottle with your hand so that it does not fall.

    Slowly stand the bottle upside down, and push the bottle into the inlet

    Support the bottle with your hand so that it does not fall

     Make sure that each color of ink tanks is filled with corresponding color of ink bottles.

     If ink does not pour into the ink tank, slowly remove and insert the ink bottle.

     Pouring stops automatically when the ink tank is full.

     You can check the ink status from the touch screen.

  7. When ink refilling is complete, remove the ink bottle from the inlet.

    Hold up the ink bottle slightly and remove the bottle from the inlet while slowly tilting it.

     Do not leave ink bottles in ink tanks.

     Close the bottle cap of the ink bottle completely and store the ink bottle upright.

     Discard empty ink bottles in compliance with local laws and regulations regarding disposal of consumables.

  8. Close the tank cap of the ink tank.

    Make sure the tank cap is completely inserted.

    Close the tank cap

  9. Close the ink tank inner cover completely.

    Close the ink tank inner cover completely

  10. Close the ink tank cover.

    Close the ink tank cover

 If an error message appears on the touch screen after the ink tank cover is closed, take appropriate action.


Notes on ink bottles

Please note the following:

  • Keep out of reach of children.

  • Do not drink ink.

  • If ink is accidentally licked or swallowed, rinse out your mouth or drink one or two glasses of water and obtain medical advice immediately. If ink gets into your eyes, flush them with water right away, and obtain medical advice immediately.

  • If ink gets on your skin, wash the area with soap and water immediately. If irritation to your skin persists, obtain medical advice immediately.

  • When you store ink bottles, close bottle caps completely and place bottles in standing position. If the ink bottles are laid down, ink may leak.

  • When refilling ink tanks, take sufficient care to prevent ink from spattering onto surroundings.

  • Ink may stain clothes or other belongings permanently. Washing may not remove ink stains.

  • Do not use ink bottles and ink contained therein except to refill tanks of printers specified by Canon.

  • Do not leave ink bottles in areas exposed to high temperature, such as near fire or a heater or in a car. Bottles may warp and cause ink leakage or ink may become poor quality.

  • Do not subject ink bottles to impacts. Ink bottles may be damaged or bottle caps may come off by such impact, and ink may leak.

  • Do not transfer ink to other containers. This may result in accidental ingestion, inappropriate use, or poor ink quality.

  • Do not mix ink with water or other ink. This may damage the printer.

  • Once an ink bottle has been opened, do not leave it with bottle cap off. Ink will dry out, possibly preventing proper operation of the printer when an ink tank is refilled using this bottle.

  • To obtain the optimum print quality, it is recommended to refill the ink about once a year until the ink level display on the operation panel shows that the ink level is full.

 Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the printer.
When ink runs low, promptly refill it.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


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