To protect the internal parts in transit, always follow these steps before transferring the printer to a new location.

 Important

• You cannot take ink out of ink tanks.

• Prepare for transporting the printer with the print head attached. This allows the printer to automatically cap the print head, thus preventing it from drying.

• Do not remove the print head. Ink may leak.

• If ink stains the inside of the printer, wipe them using a soft cloth dampened with water.

• Transport the printer in a plastic bag to prevent ink leakage. Prepare the plastic bag before transporting the printer.

 If you can move the printer in a level state using casters or something similar, you do not need to execute Transport mode.

Switch to Transport mode using the Operation Panel

To switch to Transport mode using the operation panel, follow the steps below.

 If you are unable to power on the printer, information on preparing the printer for transport for repair or replacement can be found here.

1. Remove all paper.

    If roll paper is loaded into the printer, information on removing it can be found here.

2. Select (Setup) on the Home Screen.

3. Select Maintenance.

4. Select Transport mode.

5. Confirm the displayed message, then select Yes.

   The mode is shifted to the Transport mode.

   When it is completed, the power is turned off automatically.
   
    

Packing the Printer

1. Check that ON lamp is off and unplug power cord.

    Do not unplug the printer while the ON lamp is lit or flashing. This may cause malfunction or damage to the printer, making the printer unable to print, or it may not be ready for transport, leading to ink leakage during transportation.

2. Unplug the printer cable from the computer and from the printer, then unplug the power cord from the printer.

3. Open the ink tank cover (A).

   

4. Open all the ink tank inner covers (B).

   

5. Make sure tank caps are closed securely.

   

    Check if the tank cap is completely inserted. If the ink tank inner cover is not completely closed, insert the tank cap properly.

6. Close all the ink tank inner covers.

   

7. Close the ink tank cover.

   

8. Open the cut sheet feed cover.

   

9. Unlock with the lever and open the roll paper feed cover.

   

10. Loosen the knurled screws (C) securing the roll holder support by turning them counterclockwise.

    

11. Remove the roll holder support.

    

12. Use adhesive tape to secure the top feed to keep it from opening.

    

13. Close the roll paper feed cover completely.

    

14. Close the cut sheet feed cover.

    

15. Use adhesive tape to secure all covers on the printer to keep them from opening.

    

16. Remove the desktop basket or printer stand by following the installation instructions in reverse.

     When removing the desktop basket, hold down the buttons on the basket adapters and pull it out from the printer.

     Refer to the Desktop Basket Setup Guide for the desktop basket installation procedure and the Printer Stand Setup Guide for the printer stand installation procedure.

     Caution

    • Moving the printer requires two people. Be careful to avoid back strain and other injuries.

    • When moving the printer, firmly grasp the carrying grips. The printer may be unsteady if you hold it at other positions, which poses a risk of injury from dropping the printer.

      

17. Pack the printer in a plastic bag.

    Seal the mouth of the plastic bag with the tape or tie it tightly so that ink does not leak.

    

18. Pack the printer in a box.

    Attach the protective material to the printer to pack it securely in the box.

    

     Important

    • Pack the printer in a sturdy box so that it is placed with its bottom facing down, using sufficient protective material to ensure safe transport.

    • Do not tilt the printer. Ink may leak.

    • When a shipping agent is handling transport of the printer, have its box marked "THIS SIDE UP" to keep the printer with its bottom facing down. Mark also with "FRAGILE" or "HANDLE WITH CARE".

    • Please handle with care and ensure the box remains flat and NOT turned upside down or on its side, as the printer may be damaged and ink in the printer may leak.

    • Pack the removed roll holder and roll holder support separately from the printer.

19. Disassemble and pack the removed desktop basket or printer stand by following the installation instructions in reverse.

     Pack the removed desktop basket or printer stand separately from the printer.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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