Remove rolls from the printer as follows.

1. Select the paper settings display area on the Home Screen.

   

2. Select the roll paper area.

   

3. Select Remove paper.

4. Select Yes.

   The roll is rewound.

    When the cover is ready to be opened, instructions will be displayed on the touch screen. Do not open the cover before these instructions are displayed.

5. Open the cut sheet feed cover.

   

6. Unlock with the lever and open the roll paper feed cover.

   

7. Using both hands, rotate the roll holder toward the back to rewind the roll.

   

8. Hold the left and right roll holders (A) and remove the roll paper from the printer.

   

9. Remove the roll from the roll holder.

   1. Turn the lock lever (B) on the left roll holder toward to unlock.

      

   2. Remove the unlocked roll holder from the roll paper.

      

       Do not touch the metal part inside the roll holder when removing the roll holder. The sharp edges of the metal may cause injury

      

       

   3. Turn the lock lever (C) on the right roll holder toward to unlock.

      

   4. Remove the unlocked roll holder from the roll paper.

      

       Store the roll in the original bag or box, away from high temperature, humidity, and direct sunlight. If paper is not stored properly, the printing surface may become scratched, which may affect the printing quality when you use it again.

10. Close the roll paper feed cover completely.

    

     Information on loading new roll paper into the printer can be found here.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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