Clean the Paper Feed Rollers - TC-20 / TC-20M
Article ID: ART181211 | Date published: 01/16/2023 | Date last updated: 04/18/2023


This article shows how to clean the paper feed rollers of the imagePROGRAF TC-20 / TC-20M.


If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly.

In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only when necessary.

You will need to prepare three sheets of A4 or Letter-sized plain paper.

  1. Select Setup icon (cog) (Setup) on the Home Screen.

  2. Select Maintenance icon (screwdriver and pliers) Maintenance.

  3. Select Roller Cleaning.

    Select Roller Cleaning (outlined in red)

  4. Select Yes.

  5. Follow the instructions to remove any paper from the top feed.

  6. Select OK.

    The paper feed roller will rotate as it is cleaned without paper.

  7. Make sure that the paper feed roller has stopped rotating, then follow the instructions to load the prepared plain paper in the top feed.

  8. Select OK.

    The printer starts cleaning. The cleaning will be complete when the paper is ejected.

  9. When the completion message appears, select OK.

If the problem is still not resolved with the operation described above, follow the operation below.

  1. Turn off the power and then unplug the power cord.

  2. While rotating the paper feed rollers (A) located inside the top feed more than two laps, wipe them with a cloth tightly squeezed after moistening.

    Wipe the rollers (A) with a damp cloth

     Do not touch the paper feed rollers with your fingers. Paper feeding performance may be degraded.

  3. Turn on the power, then clean the paper feed rollers again.

If the problem is not resolved after cleaning the paper feed roller, the printer requires servicing.

There are two options currently available to you.

  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
  2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your Canon Account.