Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction.

• Folded, curled, or wrinkled paper

• Damp paper

• Paper thinner than a postcard, including plain paper or notepad paper cut to a small size (when printing on paper smaller than A5)

• Picture postcards

• Postcards affixed with photos or stickers

• Envelopes with a double flap

• Envelopes with an embossed or treated surface

• Envelopes whose gummed flaps are already moistened and adhesive

• Any type of paper with holes

• Paper that is not rectangular

• Paper bound with staples or glue

• Paper with an adhesive surface on the back such as label seal

• Paper decorated with glitter, etc.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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