If the paper is not jammed (no support code displayed) but the paper is not fed or output normally, follow the procedure outlined below.

1. Are there any foreign objects in the rear tray?

   Remove any foreign objects following the steps below.

    Do not touch the parts in the center of the rear tray with your hands. It could damage the printer.

    When checking the rear tray or removing any foreign objects, do not turn the printer upside down or tilt it. The ink may leak out.

   1. Press the printer's Stop button.

   2. Turn the printer off and unplug it.

   3. Fold a sheet of A4 or Letter plain paper in half and insert it horizontally into the rear tray.

      

   4. Reach between the paper and rear tray to remove any foreign objects.

      

   5. Remove the sheet of paper that you inserted in step 3.

    If you can't remove the foreign objects out, the printer will require servicing. Servicing information can be found below.

    Information on preparing the printer for transportation can be found here.

    Do not place anything on the top cover. If something falls into the rear tray, it may cause damage.

   

2. Is anything blocking paper output slot? If so, remove it.

3. Is paper curled? If so, correct the curl before loading the paper.

4. Is paper loaded properly? Always load paper in portrait orientation (A). If you load paper in landscape orientation (B), paper may not be fed or a paper jam may occur.

   

    Information on loading paper can be found here.

    Information on loading envelopes can be found here.

There are two options currently available to you.

1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
    
2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.