Support Code 1300 Appears (Paper Jam) - G1230

Article ID: ART181269 | Date published: 01/26/2023 | Date last updated: 02/08/2023


Learn how to troubleshoot paper jams in the PIXMA G1230.


If a paper jam occurs during printing (when the support code 1300 is displayed), follow the procedure below.

 Information on troubleshooting paper feed problems (no support code shown) can be found here.

Output slot (A), Feed slot (B)

 When checking the paper output slot / feed slot or removing any foreign objects, do not turn the printer upside down or tilt it. The ink may leak out.

  1. Did you try to print on a small paper size such as 4"x6" 10x15cm or Card size?

  2. Is the jammed paper visible in the paper output slot (A)?

    If so, troubleshooting steps are found below.

  3. Are there any foreign objects in the feed slot of the rear tray (B)?

  4. Is the jammed paper visible in the feed slot (B)?

    If so, troubleshooting steps are found below.

  5. If the jammed paper is not visible in the paper output slot or the feed slot, it can be removed from inside the printer


If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


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