If a paper jam occurs during printing (when the support code 1300 is displayed), follow the procedure below.
Information on troubleshooting paper feed problems (no support code shown) can be found here
When checking the paper output slot / feed slot or removing any foreign objects, do not turn the printer upside down or tilt it. The ink may leak out.
Did you try to print on a small paper size such as 4"x6" 10x15cm or Card size?
Is the jammed paper visible in the paper output slot (A)?
If so, troubleshooting steps are found below.
Are there any foreign objects in the feed slot of the rear tray (B)?
Is the jammed paper visible in the feed slot (B)?
If so, troubleshooting steps are found below.
If the jammed paper is not visible in the paper output slot or the feed slot, it can be removed from inside the printer
+ Remove Jammed Paper through the Paper Output Slot
Hold jammed paper firmly with both hands and pull it out slowly.
Slowly pull out the paper so as not to tear it.
If you cannot pull out the paper, turn the printer back on without pulling forcibly. The paper may be ejected automatically.
Press the printer 's Stop printer .
If the paper cannot be pulled out or is torn, open the printer 's top cover and remove jammed paper inside the printer
Press the printer 's OK
The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam.
If you turned off the printer in step 1, all jobs in the print queue are canceled. You will need to print again.
When reloading the paper, make sure you are using suitable paper and loading it correctly.
We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer .
If the measures above do not solve the problem, a bit of paper may remain in the printer
+ Remove Jammed Paper through the Feed Slot
Hold jammed paper firmly with both hands and pull it out slowly so as not to tear it.
top cover and remove the jammed paper inside the printer
Load paper envelopes rear tray .
printer .
Press the printer 's OK The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam.
If the measures above do not solve the problem, a bit of paper may remain in the printer
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account
