Support Code 1431 / 1432 Appears - G1230

Article ID: ART181272 | Date published: 01/26/2023 | Date last updated: 02/08/2023


A print head is not installed in the printer, or the installed print head is not compatible.



A print head may not be installed properly or may not be compatible with this printer.


What to Do

If you are printing, press the printer's Stop button to cancel printing.

Remove the print heads and reinstall them properly following the steps below. This may resolve the error.

  1. Open the top cover.

    Open the printer's top cover

  2. Press and hold printer's Stop button for 5 seconds.

    The print head holder moves.

     Do not hold the print head holder to stop or move it forcibly while the print head holder is working. Do not touch the print head holder until it stops completely.

  3. Grab the knob (A) on the print head locking cover to open it.

    Grab the knob (A) to open the print head locking cover

  4. Pull the print head (B) and shift it slightly toward you.

    Pull and slightly shift the print head (B)

  5. Remove the color and black print heads.

    Remove the print heads from the printer

     When removing the print heads, handle them carefully so that ink does not spatter.

     Do not touch the tube or other parts inside the printer. Touching these parts may cause the printer to malfunction.

     Do not touch the gold terminal (C) or print head nozzles (D) on a print head. The printer may not print properly if you touch them.

    Do not touch the gold terminal (C) or print head nozzles (D)

  6. Install the color print head in the left holder and the black print head in the right holder.

    Install the color print head in the left holder and the black print head in the right holder

  7. Close the print head locking cover (E) and push it down.

    Press the print head locking cover firmly until it clicks into place.

    Push down and press the print head locking cover firmly until it clicks

  8. Gently close the top cover.

If reinstalling the print heads does not solve the problem, it may be necessary to replace the print heads.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


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