imagePROGRAF TC-20 Easy Wireless Connect Setup - macOS

Article ID: ART181278 | Date published: 01/27/2023 | Date last updated: 01/27/2023


Use Easy wireless connect to establish the printer's wireless connection to your network.


Before You Begin

 The Easy wireless connect process only needs to be performed when connecting the printer to a wireless network for the first time. When setting up additional computers to work with the printer, select the printer from the list displayed on the screen during the install process, select Next, then continue from step 5.

Select the printer, then click Next (outlined in red)


Wireless Setup - macOS

To be able to use your printer wirelessly on a Mac®, the printer must first be connected to the wireless network. Then, software needs to be installed on the computer. The instructions / screenshots below show the setup program steps when using the Easy wireless connect method to connect to the wireless network.

The setup process consists of 2 parts: 

  1. Starting Easy wireless connect on the printer, and

  2. Downloading and running the setup file to install the software.


Start Easy wireless connect on the printer

Prior to starting setup on the computer, start Easy wireless connect on the printer. Then complete the setup on the computer. 
See the procedure below to start Easy wireless connect.

  1. Tap and hold the wireless connect Wireless connect symbol until the following appears on the touch screen.

    Figure: Touch screen

Download and run the setup file.*

Get the Setup File

After downloading the setup file, double-click the Master Setup icon.

Master Setup icon

Enter your user name and password in the fields provided then select Install Helper.

Select Install Helper (outlined in red)

  1. Select Start Setup on the first screen.

    Click Start Setup (outlined in red)

    The installer will check for the latest information related to your printer.

    Checking the latest information

  2. Read the license agreement. Select Yes to proceed.  If you select No, the installation will not proceed.

    Click Yes (outlined in red) to proceed

  3. Select Agree or Do Not Agree to the information request.

    Click Agree or Do not agree (both outlined in red) to proceed

    This message appears if you selected Do not agree. Click OK to proceed.

    Click OK (outlined in red) to proceed

  4. After processing for a few moments, the installer will display the following message. Select Next.

    Click Next (outlined in red) to proceed

    The installer will search for the printer.

    Searching for printers

  5. The installer will ask you to confirm that you want to connect the printer to your wireless router. Select Connect.

    Click Connect (outlined in red)

    The installer will communicate with the printer.

    Please wait

  6. A message will appear that states to allow keychain access if prompted. Select OK.

    Click OK (outlined in red)

    The computer will communicate with the printer. Please wait.

    Please wait

    Select Allow if you're asked to allow access to the keychain.

    Click Allow (outlined in red)

    After a few moments, the connection will be completed.

    The printer is now connected to the network

     If your printer is not detected, make sure that the computer has reconnected to the correct network. Also, you may need to temporarily disable any firewall software, or you may need to open blocked ports in the firewall. If your Mac is connected to a VPN (Virtual Private Network), temporarily disconnect from the VPN and try the setup again.

    The installer will download software, then process for a few moments.

  7. When this screen appears, select Add Printer.

    Click Add Printer (outlined in red)

  8. Select your printer series with Bonjour listed in the Kind column. Then, choose Select Software... from the Use: drop-down menu.

    Select the printer with Bonjour listed in the Kind column, then click Select Software... in the Use: drop-down menu

  9. Select Canon TC-20 in the Printer Software dialog, then select OK.

    Select Canon TC-20, then click OK (outlined in red)

  10. Select Add.

    Click Add (outlined in red)

  11. Select Next.

    Click Next (outlined in red)

  12. After processing for a few moments, the following screen will appear. Select Next.

    Click Next (outlined in red) to proceed

  13. Select Go to Website. The installer will close.

    Click Go to Website (outlined in red) to close the installer

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


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