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imagePROGRAF TC-20 Ethernet Setup - macOS

Article ID: ART181279 | Date published: 01/27/2023 | Date last updated: 01/27/2023
 

Description

This article shows how to set up your Mac® to connect to the imagePROGRAF TC-20 that is connected via Ethernet to your network.

Solution

Ethernet Setup - macOS

To be able to use your printer on a wired network with a Mac®, the Ethernet port on the printer must be activated. Next, connect one end of an Ethernet cable to the back of the printer. Then, connect the other end of the cable to your router. Finally, you'll need to download the setup file for your computer.

 

Enable Wired LAN on the Printer

To activate the Ethernet port on your printer:

  1. With the printer powered on, tap the network icon at the lower left on the HOME screen.

    Tap the network icon on the HOME screen (outlined in erd)

  2. Tap Wired LAN.

    Tap Wired LAN (outlined in red)

  3. Tap Enable/disable Wired LAN.

    Tap Enable/disable Wired LAN (outlined in red)

  4. Tap Enable.

    Tap Enable (outlined in red)

The Ethernet port is enabled.
 

Download and run the setup file.*

Get the Setup File

After downloading the setup file, double-click the Master Setup icon.

Master Setup icon

Enter your user name and password in the fields provided then select Install Helper.

Select Install Helper (outlined in red)

  1. Select Start Setup on the first screen.

    Click Start Setup (outlined in red)

    The installer will check for the latest information related to your printer.

    Checking the latest information

  2. Read the license agreement. Select Yes to proceed.  If you select No, the installation will not proceed.

    Click Yes (outlined in red) to proceed

  3. Select Agree or Do Not Agree to the information request.

    Click Agree or Do not agree (both outlined in red) to proceed

    This message appears if you selected Do not agree. Click OK to proceed.

    Click OK (outlined in red) to proceed

  4. After processing for a few moments, the installer will display the following message. Select Next.

    Click Next (outlined in red) to proceed

    The installer will search for the printer.

    Searching for printers

  5. Select your printer in the list, then click Next.

    Select your printer and click Next (outlined in red)

     If your printer is not detected, make sure that the computer is connected to the correct network (if your computer is connected via Ethernet to your router, you won't need to worry about this). Also, you may need to temporarily disable any firewall software, or you may need to open blocked ports in the firewall. If your PC is connected to a VPN (Virtual Private Network), temporarily disconnect from the VPN and try the setup again.

  6. Select Continue to proceed.

    Click Continue (outlined in red)

    The installer will communicate with the printer.

    After a few moments, the connection will be completed.

    The printer is now connected to the network

     If your printer is not detected, make sure that the computer has reconnected to the correct network. Also, you may need to temporarily disable any firewall software, or you may need to open blocked ports in the firewall. If your Mac is connected to a VPN (Virtual Private Network), temporarily disconnect from the VPN and try the setup again.

    The installer will download software, then process for a few moments.

  7. When this screen appears, select Add Printer.

    Click Add Printer (outlined in red)

  8. Select your printer series with Bonjour listed in the Kind column. Then, choose Select Software... from the Use: drop-down menu.

    Select the printer with Bonjour listed in the Kind column, then click Select Software... in the Use: drop-down menu

  9. Select Canon TC-20 in the Printer Software dialog, then select OK.

    Select Canon TC-20, then click OK (outlined in red)

  10. Select Add.

    Click Add (outlined in red)

  11. Select Next.

    Click Next (outlined in red)

  12. After processing for a few moments, the following screen will appear. Select Next.

    Click Next (outlined in red) to proceed

  13. Select Go to Website. The installer will close.

    Click Go to Website (outlined in red) to close the installer

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


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