If the paper is not jammed (no support code displayed) but the paper is not fed or output normally, follow the procedure outlined below.

1. Are there any foreign objects in the rear tray?

   Remove any foreign objects following the steps below.

    Do not touch the parts in the center of the rear tray with your hands. It could damage the printer.

    When checking the rear tray or removing any foreign objects, do not turn the printer upside down or tilt it. The ink may leak out.

   1. Press the printer's Stop button.

   2. Turn the printer off and unplug it.

   3. Fold a sheet of A4 or Letter plain paper in half and insert it horizontally into the rear tray.

      

   4. Reach between the paper and rear tray to remove any foreign objects.

      

   5. Remove the sheet of paper that you inserted in step 3.

    If you can't remove the foreign objects out, the printer will require servicing. Servicing information can be found below.

    Information on preparing the printer for transportation can be found here.

    Do not place anything on the top cover. If something falls into the rear tray, it may cause damage.

   

2. Is anything blocking paper output slot? If so, remove it.

3. Is paper curled? If so, correct the curl before loading the paper.

4. Is paper loaded properly? Always load paper in portrait orientation (A). If you load paper in landscape orientation (B), paper may not be fed or a paper jam may occur.

   

    Information on loading paper can be found here.

    Information on loading envelopes can be found here.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

____________________________________________________________________________________________