If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, perform Roller Cleaning. Cleaning will cause wear on rollers, so perform this only when necessary.

You will need three sheets of A4 or Letter-sized plain paper.

1. Make sure the printer is powered on.

2. Remove any paper from the rear tray.

3. Press the Setup  button until 7 appears on the LCD.

4. Press the Black button or the Color button.

   The paper feed rollers will rotate as they are cleaned without paper.

5. Make sure that the paper feed roller has stopped rotating, load three sheets of A4 or Letter-sized plain paper on the rear tray.

6. Press the Black button or the Color button.

   The printer starts cleaning. The cleaning will be complete when the paper is ejected.

7. Press the Stop button.
    

If the problem is still not resolved with the operation described above, follow the operation below.

1. Turn off the power and then unplug the power cord.

2. Open the scanning unit / cover.

3. While rotating the paper feed roller (A) located inside the rear tray more than two full turns, wipe it with a well wrung out damp cloth.

   Do not touch the roller with your fingers. Paper feeding performance may be degraded.

   

If the problem is not resolved after cleaning, the printer requires servicing.

1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
    
2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
    

 Learn how to prepare the printer for transportation if a repair is required.