| Article ID: ART181334 | | | Date published: 02/01/2023 | | | Date last updated: 02/14/2023 |
Description
Learn how to clean or deeply clean the print head of the PIXMA G2270 from a Windows PC. You can also replace the ink in the print head. If you're experiencing poor print quality (streaked / banded prints, incorrect colors, blank pages, etc.), some of the print head nozzles may be clogged.
Solution
The print head cleaning and deep cleaning functions allow you to clear up clogged print head nozzles. Perform print head cleaning if printing results are not satisfactory or if a specific color fails to print, even though there is enough ink.
If you perform a deep cleaning and the condition still does not improve, replace the ink in the print head.
- Open Canon IJ Printer Assistant Tool.
- Select Cleaning.
When the Print Head Cleaning dialog box opens, select the ink group for which Cleaning is to be performed.
Click Initial Check Items to display the items you need to check before performing Cleaning.
- Check that the printer is on and then click Start.
Print Head Cleaning starts.
- Click OK when the confirmation message is displayed.
The Nozzle Check dialog box will open.
- To check whether the print quality has improved, click Print Check Pattern. To cancel the check process, click Cancel.
If cleaning the head once does not resolve the print head problem, clean it once more.
Cleaning consumes
a small amount of ink. Cleaning the print head frequently will rapidly deplete your printer's ink supply. Perform Cleaning only when necessary.
Deep Cleaning is more thorough than Cleaning. Perform Deep Cleaning when two Cleaning attempts do nt resolve the print head problem.
- Open Canon IJ Printer Assistant Tool.
- Select Deep Cleaning.
When the Deep Cleaning dialog box opens, select the ink group for which Deep Cleaning is to be performed.
Click Initial Check Items to display the items you need to check before performing Deep Cleaning.
- Check that the printer is on and then click Start.
Click OK when the confirmation message appears.
Print head Deep Cleaning starts.
- Click OK when the confirmation message is displayed.
The Nozzle Check dialog box will open.
- To check whether the print quality has improved, click Print Check Pattern. To cancel the check process, click Cancel.
Deep Cleaning consumes a larger amount of ink than Cleaning. Cleaning
the print head frequently will rapidly deplete your printer's ink supply. Perform Deep Cleaning only when necessary.
If
print results do not improve even after performing Deep Cleaning, turn off the power, wait 24 hours without pulling out the power plug, and then perform Deep
Cleaning again. If print results still do not improve, perform Replace Ink in Print Head. Please note that this uses a large volume of ink.
Perform Replace Ink in Print Head if the print results do not improve even after Deep Cleaning is performed.
- Open Canon IJ Printer Assistant Tool.
- Select Replace Ink in Print Head.
- A warning message will appear. Read this message, place a check in the box for I understand, then click OK.
When the Replace Ink in Print Head dialog box opens, select the ink group for which Replace Ink in Print Head is to be performed.
Click Initial Check Items to display the items you need to check before performing Replace Ink in Print Head.
Be sure to check the remaining ink level before running Replace Ink in Print Head.
- Make sure that the printer is on and then click Start.
Click OK when the confirmation message appears.Replace Ink in Print Head starts.
- Click OK when the confirmation message is displayed.
The Nozzle Check dialog box will be displayed. - To check whether the print quality has improved, click Print Check Pattern. To cancel the check process, click Cancel.
Replace
Ink in Print Head consumes an extremely large amount of ink. Performing this process frequently will rapidly deplete your printer's ink supply. Therefore,
only do this when necessary.
If Replace
Ink in Print Head is run when the remaining ink level is insufficient, it may cause a failure.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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