Learn how to prepare your printer for transportation if it will be relocated or requires a repair.
Solution
Preparing the Printer for Transportation
This article describes how to transport the printer for repairing it.
Important information to know:
You cannot take ink out of ink tanks.
Check if the tank cap is completely inserted.
Prepare for transporting the printer with the print head attached. This allows the printer to automatically cap the print head, thus preventing it from drying.
Do not remove the print head.Ink may leak.
If ink stains the inside of the printer, wipe them using a soft cloth dampened with water.
When transporting the printer, pack the printer in a plastic bag so that ink does not leak.
Pack the printer in a sturdy box so that it is placed with its bottom facing down, using sufficient protective material to ensure safe transport.
Do not tilt the printer; otherwise, ink may leak.
When a shipping agent is handling transport of the printer, have its box marked "THIS SIDE UP" to keep the printer with its bottom facing down.Mark also with "FRAGILE" or "HANDLE WITH CARE".
Please handle with care and ensure the box remains flat and NOT turned upside down or on its side, as the printer may be damaged and ink in the printer may leak.
Select Maintenance on the HOME screen.
Select Transport mode.
Confirm the message, then select Yes.
The mode is shifted to the transfer mode.
When it is completed, the power is turned off automatically.
Check that the ON lamp is off and unplug the power cord.
Do
not unplug the printer while the ON lamp is lit or flashing, as it may cause malfunction or damage to the printer, making the printer unable to print.
Retract the paper output tray.
Close the paper support.
Unplug the printer cable from the computer and from the printer, then unplug the power cord from the printer.
Use adhesive tape to secure all the covers on the printer to keep them from opening during transportation.Then
pack the printer in the plastic bag.
Close and seal the opening of the bag with an object such as tape so as not to leak ink.
Attach the protective material to the printer when packing the printer in the box.
Make sure the ON lamp is not lit and unplug the power cord.
If the power is on, press the ON button to turn off the printer.
Do
not unplug the printer while the ON lamp is lit or flashing, as it may cause malfunction or damage to the printer,
making the printer unable to print.
Open the scanning unit / cover.
Make sure the print head holder has moved to far right.
If the print head holder is not to the right, move it to the far right.
If the print head holder does not move, proceed to the next step.
Make sure the tank caps are closed securely.
To close the scanning unit / cover, hold it up once, then take it down gently.
Go to the Packing Printer section.
Retract the paper output tray and the output tray extension.
Retract the paper support, and then close it.
Unplug the USB cable (if used via USB) and the power cord.
Use adhesive tape to secure all covers on the printer to keep them from opening.
Pack the printer in a plastic bag.
Seal the mouth of the plastic bag with the tape or tie it tightly so that ink does not leak.
Pack the printer in a box.
Attach the protective material to the printer to pack it securely in the box.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
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Important information to know:
