If the print quality is not improved even after maintenance such as cleaning, replace a print head by following the procedure below.

 Do not touch the electrical contacts (A) or print head nozzle (B) on a print head. The printer may not print properly if you touch them.

 Replace a print head immediately and do not leave the printer with the print head removed.

1. Make sure the printer is powered on.

2. Select Maintenance on the HOME screen.

3. Select Head replacement.

   

4. Check the remaining ink level, then select Yes.

5. Open the scanning unit / cover (C).

   

   The print head holder (D) moves.

    Do not hold the print head holder to stop or move it forcibly while the print head holder is working. Do not touch the print head holder until it stops completely.

    If the ink stains the print head and/or the inside of the printer, wipe them using a soft cloth dampened with water before installation. Be careful not to get ink on your clothing or surroundings when replacing the print head.

    Do not touch the metallic parts or other parts inside the printer.

6. Remove the print head.

   1. Pinch the tabs and open the print head locking cover (E).

      

      

   2. Pull the print head (F) and shift it slightly toward you.

      

   3. Take out the print head.

      

    Handle the print head carefully to avoid staining of clothing or the surrounding area.

7. Prepare a new print head.

   1. Take a new print head out of its package and peel the label (G) gently.

      Install the print head C (color) in the left print head holder and the print head B (black) in the right print head holder. Make sure to check the label and install the print heads correctly.

      

   2. Remove the protective tape (H) gently.

      

    Do not touch the electrical contacts or print head nozzle on a print head. The printer may not print properly if you touch them.

8. Install the print head.

   1. Put a new print head in the print head holder.

      

   2. Close the print head locking cover to lock the print head into place.

      Push down the print head locking cover until it clicks.

      

9. Close the scanning unit / cover.

   

 If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, adjust the print head position.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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