Cause

Scanning unit / cover is open.

What to Do

Close the scanning unit / cover and wait for a while.

Make sure to close the scanning unit / cover after refilling ink or other operations.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

____________________________________________________________________________________________