Support Code 2901 Appears - G3270

Article ID: ART181489 | Date published: 02/17/2023 | Date last updated: 02/17/2023


The printer is waiting to scan the head alignment sheet.



The print head alignment pattern has been printed and the printer is waiting to scan the sheet.


What to Do

Scan the printed alignment pattern.

  1. Load the print head alignment sheet on the platen (scanner glass).

    Place the printed side down and align the mark triangle in the upper left corner of the sheet with the alignment mark Alignment mark.

    Align the sheet on the platen glass

  2. Slowly close the document cover and press the printer's Color button or Black button.

    The printer starts scanning the print head alignment sheet and automatically adjusts the print head position.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


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