Support Code 1021 Appears - TC-20 / TC-20M

Article ID: ART181509 | Date published: 02/22/2023 | Date last updated: 04/18/2023


Learn how to troubleshoot support code 1021 on the imagePROGRAF TC-20 / TC-20M.



The printer has received a print job longer than the amount of roll paper left.


What to Do

Tap OK on the printer's touch screen, remove the current paper roll, then replace it with a paper roll that is long enough to print the print job and continue printing.

 To cancel printing, press the printer's Stop  button.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


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