Support Code 1024 Appears (Roll Paper is Empty) - TC-20 / TC-20M

Article ID: ART181510 | Date published: 02/22/2023 | Date last updated: 04/18/2023


Learn how to troubleshoot support code 1024 on the imagePROGRAF TC-20 / TC-20M.



Possible causes include the following.

  • Roll paper is empty.

  • There is remaining roll paper, but because it could not be advanced, it could not be detected.


What to Do

  • The roll paper has run out.

    Remove the roll on the printer, then load a new roll.

  • Feed stopped because the end of the paper roll is attached to the core with tape.

    Remove the roll on the printer, then load a new roll.

  • Feed stopped because the remaining paper roll is too heavy.

    It may be helpful to change the printing mode, which will change the paper feed timing.

    If using Windows, select a higher Print Quality setting under Advanced Settings in the printer driver.

    If using macOS, select Quality & Media in the printer driver, and then select a higher Print Quality setting.

 To cancel printing, press the printer's Stop  button.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


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