Support Code 1317 Appears - TC-20 / TC-20M

Article ID: ART181517 | Date published: 02/22/2023 | Date last updated: 04/18/2023


Learn how to troubleshoot support code 1317 on the imagePROGRAF TC-20 / TC-20M.



Paper loaded crooked was detected when the paper was advanced.


What to Do

Reload the paper (sheets / rolls).

If this error appears again even after reloading the paper roll, reinsert the roll holder so that there is no gap between it and the paper roll.

 If this message continues to appear even after taking the steps above, or if you do not want this message to appear, set Skew detection accuracy in the printer menu to OFF or Loose. However, note that the paper will be printed skewed, which could cause paper jams and abnormal print results, or dirty the platen and the reverse of the next printed sheet.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


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