Cause
Print head may be damaged.
What to Do
Turn off the printer and turn it back on.
If the error remains, the print head may need to be reseated or replaced.
If this does not solve the problem, the printer requires servicing.
There are two options currently available to you.
- Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options. Please create or log into your Canon Account to obtain service.
- Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your Canon Account.
Do not tilt the printer when moving it since the ink may leak out.
Learn how to prepare the printer for transport if servicing is required.
