Cause
Paper settings specified when printing do not match the paper information for the top feed registered on the printer.
Learn about the appropriate combination of the paper settings specified on the printer driver and the paper information registered on the printer.
Information on loading sheets in the printer can be found here.
Information on changing the type of paper on the operation panel can be found here.
If the paper settings specified when printing differ from the paper information for the top feed registered on the printer, the following message appears on the printer's touch screen.
What to Do
Select Next on the printer's touch screen to display the screen below.
Select the appropriate action.
Depending on the settings, some of the options below may not be displayed.
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Print with the loaded paper.
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Select this option to print on the loaded paper with the paper settings specified when printing.
For example, when the paper size specified when printing is A4 and the paper information for the top feed is registered as A3, select this option to print on an A3 paper loaded in the top feed with the A4 setting.
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Replace the paper and print
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Select this option to print after changing the paper in the top feed.
For example, when the paper size specified when printing is A4 and the paper information for the top feed is registered as A3, select this option to print after changing the paper in the top feed with an A4 paper.
After changing the paper, the paper information registration screen for the top feed appears. Register the paper information on the printer according to the loaded paper.
If you do not know the paper size and media type to be loaded in the top feed, press the printer's Back 
button. The paper size and media type are displayed.
Learn about the appropriate combination of the paper settings specified on the printer driver and the paper information registered on the printer.
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Cancel print
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Cancels printing.
Select this option when you want to change the paper settings specified when printing. Change the paper settings and try printing again.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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