Cause

Paper settings specified when printing do not match the paper information for the paper roll registered on the printer.

 Learn about the appropriate combination of the paper settings specified on the printer driver and the paper information registered on the printer.

 Information on loading rolls in the printer can be found here.

 Information on changing the type of paper on the operation panel can be found here.

If the paper settings specified when printing differ from the paper information for the top feed registered on the printer, the following message appears on the printer's touch screen.

• Paper settings specified on the printer driver when printing:

  Paper size: 24 in

  Media type: Plain paper

• Paper information for the top feed registered on the printer:

  Paper size: A2 Roll

  Media type: Plain paper

What to Do

Select Next on the printer's touch screen to display the screen below.

Select the appropriate action.

 Depending on the settings, some of the options below may not be displayed.

Replace the paper and print

Select this option to print after replacing the paper roll.

For example, when the paper size specified when printing is 24 in Roll and the paper information for the paper roll is registered as A2 Roll, select this option to print after replacing the paper roll with an 24 in Roll.

After replacing the paper roll, the paper information registration screen for the paper roll appears. Register the paper information on the printer according to the loaded paper.

 If you do not know the paper size and media type to be loaded in the top feed, press the printer's Back  button. The paper size and media type are displayed.

 Learn about the appropriate combination of the paper settings specified on the printer driver and the paper information registered on the printer.

Cancel print

Cancels printing.

Select this option when you want to change the paper settings specified when printing. Change the paper settings and try printing again.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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