Cause

The paper settings (paper size / paper type) or paper feed method specified when printing are incorrect.

What to Do

Press the Stop  button on the printer to stop printing, and then check the paper roll or the paper that can be loaded in the top feed.

Do one of the following, and then try printing again.

• Change the paper settings (paper size / paper type) specified when printing.

• Change the paper feeding method.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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