Support Code 4920 Appears - TC-20 / TC-20M

Article ID: ART181534 | Date published: 02/22/2023 | Date last updated: 04/18/2023


Learn how to troubleshoot support code 4920 on the imagePROGRAF TC-20 / TC-20M.



Cannot cut paper for one of the following reasons.

  • Paper that has been cut remains on the output guide.

  • There is a foreign object near the output slot that is obstructing the cutter blade.

  • The paper is not being used under the recommended usage conditions.

  • The paper in use cannot be used with Automatic cut.


What to Do

Remove jammed paper.

After removing the jammed paper, select OK on the printer's touch screen to cancel the error.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


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