Support Code 4931 Appears - TC-20 / TC-20M

Article ID: ART181535 | Date published: 02/22/2023 | Date last updated: 04/18/2023


Paper feed adjustment has failed.



Paper feed adjustment may have failed for the following reasons.

  • The paper for printing a test pattern is soiled. Otherwise, you have loaded colored paper.

  • The printer may be exposed to strong light, such as direct sunlight, which can cause the sensors to malfunction.

  • The test pattern was printed too faintly.


What to Do

Tap OK on the touch screen to dismiss the error, and then take the following actions.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


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