Cause

A printer error has occurred during startup.

What to Do

Turn off the printer.

If the access covers are open, check in the printer for any foreign material that prevents the print head holder from moving. If any such material is found, remove it.

Close the access covers, then turn on the printer.

If this does not solve the problem, contact your nearest Canon service center to request a repair.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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