Clean the Paper Feed Roller from the Operation Panel - G4270

Article ID: ART181664 | Date published: 03/16/2023 | Date last updated: 05/02/2023


Learn how to clean the paper feed roller of the PIXMA G4270 from its operation panel.


If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, perform Roller Cleaning. Cleaning will cause wear on rollers, so perform this only when necessary.

You will need three sheets of A4 or Letter-sized plain paper.

  1. Make sure the printer is powered on.

  2. Select Maintenance on the HOME screen.

  3. Select Roller cleaning.

    Figure: Roller cleaning outlined in red

    The confirmation screen will appear.

  4. Select Yes.

  5. Remove any paper from the rear tray.

  6. Press the OK button.

    The paper feed rollers will rotate as they are cleaned without paper.

  7. Make sure that the paper feed roller has stopped rotating, then follow the message to load the three sheets of A4 or Letter-sized plain paper.

  8. Press the OK button.

    The printer starts cleaning. The cleaning will be complete when the paper is ejected.

  9. When the completion message appears, select OK.

If the problem is still not resolved with the operation described above, follow the operation below.

  1. Turn off the power and then unplug the power cord.

  2. Open the scanning unit / cover.

  3. While rotating the paper feed roller (A) located inside the rear tray more than two full turns, wipe it with a well wrung out damp cloth.

    Do not touch the roller with your fingers. Paper feeding performance may be degraded.

    While rotating the paper feed roller (A) located inside the rear tray more than two full turns, wipe it with a well wrung out damp cloth

If the problem is not resolved after cleaning, the printer requires servicing.

There are two options currently available to you.
  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
  2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your Canon Account.

 Learn how to prepare the printer for transportation if a repair is required.

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