Clearing Paper Jams, Skewed Documents, Stapled Documents, and Feed Errors - DR-M1060 / DR-M1060 II

Article ID: ART181782 | Date published: 03/27/2023 | Date last updated: 03/27/2023


When paper jams and skewed documents are detected during scanning, the following error codes are displayed in the scanner's display panel and scanning is interrupted.
 Paper jam error code
 Skew, staple, or feed error detection error code.

When a paper jam or double feed occurs during scanning, use the following procedures to clear them.

Be careful when removing jammed paper. Take care not to cut your hand on the edges of the paper.


  1. Remove the document that is not jammed and remains on the document feed tray.

  2. Raise the OPEN lever, and open the upper unit.

    The "C" error code appears in the operating panel when the upper unit is open.

  3. Remove the jammed document.

    The inside of the scanner can become very hot after continuous operation. Do not touch the scanning glass and metallic portions of the retard roller directly.
    Be sure to allow sufficient cooling before performing cleaning or replacement.

    Make sure to pull the document out carefully, without applying too much force. If the jammed paper tears while you are pulling it out, make sure to remove any remaining pieces from inside the scanner.

  4. Close the upper unit by gently pushing down on the left and right sides. Push until it clicks into place to make sure it is completely closed.

    After removing the jammed paper, check to see if the last page was scanned correctly, and then continue scanning.

When the [Rapid recovery system] check box is enabled in the advanced settings dialog box, you can resume a scanning operation even if it is interrupted by a paper jam by removing the document and resuming from the document that was being fed when the interruption occurred.
As the image of the document that was being fed at the time of the interruption may not be saved in such cases, be sure to verify the last scanned image before resuming operation.

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