Error / Warning Messages - LX-D5500 / LX-P5510
| Article ID: ART182935 | | | Date published: 05/23/2023 | | | Date last updated: 05/30/2023 |
Description
This article lists error / warning messages that you may receive on a computer when working with the LX-D5500 / LX-P5510.
Solution
When trouble occurs while operating the printer or printing, the Status Monitor will activate and display error messages and warning messages. If problems persist after trying these procedures, please contact your place of purchase.
When
error messages are displayed the printer will automatically go offline. Depending on the type of error, even after handling the error, there are cases where it will not go online automatically. In this case, press the pause key and return the printer to online state.
If multiple errors occur simultaneously, the errors will be shown in order from the importance.
If the Status Monitor is minimized or is in the task tray, Status Monitor window will be displayed when an error occurs.
After
selecting the message displayed, if [Display the details of the Status] is clicked (or the message of the [Status Information] is double-clicked), a separate screen will appear to confirm the message details along with steps to handle the error.
Operator Call Error
If problems persist after trying these procedures, please contact your place of purchase.
| Error Message | Error Content | Handling |
| Upper unit open. | The upper unit is open. | Close the upper unit. |
| Ink tank door open. | The ink tank door is open. | Close the ink tank door. |
| Maintenance cartridge door open. | The maintenance cartridge door is open. | Close the maintenance cartridge door. |
| Paper guide open. | The paper guide is open. | Close the paper guide. |
| Roll cover open. | The roll cover is open. | Close the roll cover. |
| Cutter cover open. | The auto cutter door is open. | Close the auto cutter door |
| Paper empty X ("X" represents number). |
The paper has run out. Or the paper is not fed. |
Load a paper. |
| Paper Length different X ("X" represents number) |
The length of the paper that is set differs from the paper size configured by the application software or printer driver. | If the paper is different, replace with the proper paper. |
| If the application software or printer driver's configuration is different, click on the Status Monitor's [Cancel Print Job] and print again after correctly configuring the paper size. | ||
| Paper Width different | The width of the paper that is set differs from the paper size configured by the application software or printer driver. | If the paper is different, replace with the proper paper. |
| If wrong paper is loaded or the paper guide is out of position, replace with correct paper or move the paper guide to the correct position. | ||
| If the application software or printer driver's configuration is different, click on the Status Monitor's [Cancel Print Job] and print again after correctly configuring the paper size. | ||
| Paper jam XX ("XX" represents numbers) |
The transport area, rear feeder slot, or paper delivery slot is clogged with paper. | Remove the paper jam and reload the paper. |
| If the same error occurs again, update the printer drivers and firmware to the latest versions. | ||
| Gap / Mark length difference X | The gap / mark length of the set paper differs from the gap / mark length of the paper size set by the application software or printer driver. | If the paper is different, replace with the proper paper. |
| If the application software or printer driver's configuration is different, click on the Status Monitor's [Cancel Print Job] and print again after correctly configuring the paper size. | ||
| Paper load error. | The paper is not fed. | Reload a paper. |
| Check to make sure the printer driver paper type settings are correct. | ||
| XXXX ink empty. ("XXXX" represents Black, Cyan, Magenta, or Yellow.) |
There is no ink available for printing. | Replace with a new ink tank. |
| XXXX ink tank setting error. ("XXXX" represents Black, Cyan, Magenta, or Yellow.) |
The ink tank is not inserted properly. | Install the ink tank again. |
| XXXX ink tank abnormality X ("X" represents number) ("XXXX" represents Black, Cyan, Magenta, or Yellow.) |
The ink tank is not recognized. Either the ink tank is abnormal or an unsupported ink tank is installed. |
Replace with a new ink tank. |
| Maintenance cartridge full X ("X" represents number) |
The maintenance cartridge's ink is full. | Replace with a new maintenance cartridge. |
| Maintenance cartridge setting error. | The maintenance cartridge is not installed correctly. | Install a maintenance cartridge again. |
| Maintenance cartridge abnormality X ("X" represents number) |
The maintenance cartridge is not recognized. | Replace with a new maintenance cartridge. |
| Update error X ("X" represents number) |
The firmware update has failed. | Retry the update. |
| Data mismatch X ("X" represents number) |
Abnormal data was received from the computer. | Confirm the cable connection and print again |
| If the same error occurs again, update the printer drivers and firmware to the latest versions. | ||
| Memory full. | Insufficient memory due to the overlay printing's form data being large. | Click on [Cancel Print Job] in the Status Monitor, and cancel printing and recreate the form data. |
| Overlay data error. | Error with overlay printing data. | Confirm the cable connection and retry printing. |
| Unknown error. ＸＸＸＸ ("XXXX" represents number) |
An unknown error was returned. | If the same error occurs again, update the printer drivers and firmware to the latest versions.
If the same error occurs again, take note of the message displayed "XXXX" and contact your place of purchase. |
| Connected to a model other than Canon LX-D5500 (or LX-P5510) | It is connected to a printer other than this printer. | Connect with this printer. |
| Bidirectional communication error | Two-way communication between the computer and printer is disabled. | Confirm that the printer's power is on (online or sleep state). |
| Restart the computer and printer. | ||
| If the printer is connected to the computer with LAN connection, check the [Extend Time-Out value] check box from the network utility. | ||
| If the printer is shared, start Windows Task Manager, and confirm that "Canon XXXX Status Monitor Service" (where XXXX is the model name) is registered in the [Service] tab.
If it is not registered, refer to "Installing the Printer Driver" in Getting Started Guide to register the server client. |
||
| Confirm the port settings. | ||
| Exceeding ink refresh timing 1~3 | Displayed when ink refresh has not been performed. | Perform "Ink Refresh". |
| XXXX ink level unknown ("XXXX" represents Black, Cyan, Magenta, or Yellow.) |
The remaining ink level cannot be detected. | Replace with a new ink tank.
To continue printing, the ink level detection function must be disabled. Press the printer's pause key for more than 5 seconds. After this, the ink tank's ink level detection will be disabled and the disabling action will be logged. |
Printing
with the ink level detection function disabled may damage the printer or cause errors. We cannot be held responsible for malfunctions as a result of refilling the ink or installing unsupported ink tanks.
Once the ink level detection function is disabled, the ink level function cannot be
restored for that ink tank. Replace with a new ink tank.
If the same ink tank is removed and inserted many times, the joint between the ink
tank and printer can be damaged and consequently ink can leak from the ink tank, damaging the printer.
The ink tank's ink level detection will be disabled and the disabling action will be
logged on this printer.
Service Call Error
| Error Message | Error Content | Handling |
| Service call error XXXX ("XXXX" represents number) |
An error that cannot be fixed by the customer occurred. | Turn the power off then on. If the same error occurs again, take note of the message displayed (XXXX) and contact your place of purchase. |
| Replace print head | Cleaning is performed very frequently. Print heads need to be checked. | Please ask for a print head check. |
| Warning Message | Warning Content | Handing |
| XXXX ink low. ("XXXX" represents Black, Cyan, Magenta, or Yellow.) |
The remaining ink is low. | Prepare a new ink tank. |
| Maintenance cartridge level low. | The maintenance cartridge is running out of space and is about to be full. | Prepare a new maintenance cartridge. |
| Check the print head | Cleaning is performed very frequently.
Print heads need to be checked. |
Please ask for a print head check. |
| Print head error | Replace the print head. | Take note of the message displayed and contact your place of purchase. |
| Change XXXX print head ("XXXX" represents Black, Cyan, Magenta, or Yellow.) |
Time to replace the Bk / C / M / Y print head. | |
| Change purge unit. | Time to replace the purge unit. | |
| Change blade cleaner. | Time to replace the blade cleaner. | |
| Change transport unit. | Time to replace the transport unit. | |
| Stopping XXXX ink level detection ("XXXX" represents Black, Cyan,Magenta, or Yellow.) |
The ink level detection function is disabled. | Set an ink tank that is compatible with this printer. |
| The print speed is not optimal | A fixed print speed is specified but the print speed is not optimal. | Open the [Advanced Settings] tab of the printer driver and then select the [Automatic Speed] in the [Print Speed]. |
| Set the print speed to something slower than the current setting. | ||
| The battery for the clock has ran out | The clock's (RTC) battery needs to be replaced. | Take note of the message displayed and contact your place of purchase. |
| Unknown warning XXXX ("XXXX" represents number) |
An unknown warning was returned. | If the same error occurs again,update the printer drivers and firmware to the latest versions.
If the same error occurs again, take note of the message displayed "XXXX" and contact your place of purchase. |
| Ink refresh timing 1 | Displayed when ink refresh has not been performed. | Perform "Ink Refresh". (LX-P5510 only) |
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
____________________________________________________________________________________________