Prepare the Printer for Servicing / Repair - GX1020
Article ID: ART183694
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Date published: 09/11/2023
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Date last updated: 10/03/2023
Description
This article shows how to prepare the MAXIFY GX1020 for servicing (the printer requires repair or replacement).
Solution
If the printer requires repair or replacement, make sure of the following.
Important Notes
You cannot take ink out of ink tanks.
Check if the tank cap is completely inserted.
Prepare for transporting the printer with the print head attached.This allows the printer to automatically cap the print head, thus preventing it from drying.
Do not remove the print head.Ink may leak.
If ink stains the inside of the printer, wipe them using a soft cloth dampened with water.
When transporting the printer, pack the printer in a plastic bag so that ink does not leak.
Pack the printer in a sturdy box so that it is placed with its bottom facing down, using sufficient protective material to ensure safe transport.
Do not tilt the printer.Ink may leak.
When a shipping agent is handling transport of the printer, have its box marked "THIS SIDE UP" to keep the printer with its bottom facing down.Mark also with "FRAGILE" or "HANDLE WITH CARE".
Please handle with care and ensure the box remains flat and NOT turned upside down or on its side, as the printer may be damaged and ink in the printer may leak.
Make sure the status light is not lit.
If the power is on, press the ON button to turn off the printer.
Do not unplug the printer while the status light is lit or flashing.It may cause malfunction or damage to the printer, making the printer unable to print.
Open the scanning unit / cover.
Close the ink valve by tilting the ink valve lever tightly to the right.
If you pack the printer without closing the ink valve, ink may leak out.Be sure to close the ink valve before packing the printer.
If the ink valve lever is already tilted to the right and the ink valve is closed, leave it in place.
Make sure the tank caps are closed securely.
Close the scanning unit / cover.
Hold it up once, then take it down gently.
Go to the Packing Printer section.
Retract the paper output tray.
Unplug the cable and power cord.
Use adhesive tape to secure all covers on the printer to keep them from opening.
Pack the printer in a plastic bag.
Seal the mouth of the plastic bag with tape or tie it tightly so that ink does not leak.
Pack the printer in a box.
Attach the protective material to the printer to pack it securely in the box.
Carry the printer as shown in the illustration below.If you hold the cassette when carrying, the cassette may come off from the printer.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
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Important Notes
