Prepare the Printer for Servicing / Repair - GX1020
Article ID: ART183694 | Date published: 09/11/2023 | Date last updated: 10/03/2023


This article shows how to prepare the MAXIFY GX1020 for servicing (the printer requires repair or replacement).


If the printer requires repair or replacement, make sure of the following.

 Important Notes

  • You cannot take ink out of ink tanks.

  • Check if the tank cap is completely inserted.

  • Prepare for transporting the printer with the print head attached. This allows the printer to automatically cap the print head, thus preventing it from drying.

  • Do not remove the print head. Ink may leak.

  • If ink stains the inside of the printer, wipe them using a soft cloth dampened with water.

  • When transporting the printer, pack the printer in a plastic bag so that ink does not leak.

  • Pack the printer in a sturdy box so that it is placed with its bottom facing down, using sufficient protective material to ensure safe transport.

  • Do not tilt the printer. Ink may leak.

  • When a shipping agent is handling transport of the printer, have its box marked "THIS SIDE UP" to keep the printer with its bottom facing down. Mark also with "FRAGILE" or "HANDLE WITH CARE".

    Pack the printer in a sturdy box so that it is placed with its bottom facing down

  • Please handle with care and ensure the box remains flat and NOT turned upside down or on its side, as the printer may be damaged and ink in the printer may leak.


If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

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