Clean the Paper Feed Rollers - GX1020
Article ID: ART183858 | Date published: 09/11/2023 | Date last updated: 10/03/2023


Learn how to clean the paper feed rollers of the MAXIFY GX1020. If paper is not properly fed, cleaning the rollers may help resolve the problem.


If a paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, perform Roller Cleaning. Cleaning will cause wear on rollers, so perform this only when necessary.

You will need three sheets of A4 or Letter-sized plain paper.

  1. Make sure the printer is powered on.

  2. Select Setup icon (gear) (Setup) on HOME screen.

    The setup menu screen will appear.

  3. Select Maintenance icon (screwdriver and pliers) Maintenance.

    The Maintenance screen will appear.

  4. Select Roller Cleaning.

    Roller Cleaning outlined in red

    The confirmation screen will appear.

  5. Select Yes.

  6. Remove any paper from the cassette, then push it back.

  7. Select OK.

    The paper feed rollers will rotate as they are cleaned without paper.

  8. Make sure that the paper feed roller has stopped rotating, then follow the message to load the three sheets of A4 or Letter-sized plain paper in cassette.

  9. Select OK.

    The printer starts cleaning. The cleaning will be complete when the paper is ejected.

  10. When the completion message appears, select OK.

If the problem is not resolved after cleaning, the printer requires servicing.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

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