If the print head is not installed correctly, the print results may not be as expected. To check the installation status, remove the print head once and reinstall it correctly using the following procedure.

 Before checking the installation of the print head, make sure if you can see ink in the tube. Only if you cannot see the ink, perform the following operations.

1. Select (Setup) on the HOME screen.

2. Select Maintenance > Head Replacement.

3. Check the displayed message and select Start.

4. Open the scanning unit / cover.

   

5. Tilt the ink valve lever to the right, release it, and then select OK.

   

   The print head holder moves.

    Do not hold the print head holder by hand or move it forcibly while the print head holder is moving. Do not touch it until the print head holder stops moving.

    If you leave the scanning unit / cover open for more than 10 minutes, the print head holder may move and the status light may light up orange. In that case, close the scanning unit / cover once and open it again.

    If the inside of the printer and the head are dirty with ink, clean with a soft cloth that gets wet with water and squeezed firmly before working. Also, be careful not to attach ink to clothes, etc. by the removed head.

    Do not touch the metal part inside the printer and other parts.

6. Open the print head locking cover by grabbing knob (A) and select Next.

   

7. Shift the print head slightly toward you and remove it.

   Remove the color and black print heads.

   

    When removing the print head, handle it carefully so that ink does not spatter.

    Do not touch the ink tube or other parts inside the printer. Touching these parts may cause the printer to malfunction.

8. Check the print head and select Next.

    If the orange protective tapes are still attached on the print head, remove them.

   

    Do not touch the gold terminal (B) or print head nozzles (C) on a print head. The printer may not print properly if you touch them.

   

9. Install the color print head in the left holder and the black print head in the right holder. Then, select Next.

   

10. Close the print head locking cover and select Next.

    Firmly press the print head locking cover until it clicks into place.

    

11. Tilt the ink valve lever to the left.

    

12. Close the scanning unit / cover.

    Hold it up once, then take it down gently.

    

13. Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles.

If the nozzle check pattern is not printed correctly even after checking installation of print head, problems may be solved by replacing the print head.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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