Send a Fax by Entering the Fax / Telephone Number - GX2020

Article ID: ART184072 | Date published: 10/06/2023 | Date last updated: 10/09/2023


Learn how to send a fax by entering the destination fax / telephone number with the MAXIFY GX2020.


 It may be possible that faxes will reach unintended recipients due to the misdialing or incorrect registration of fax / telephone numbers. When you send important documents, we recommend that you send them after speaking on the telephone.

  1. Make sure the printer is powered on.

  2. Load the original document on the platen (scanner glass) or in the ADF (Auto Document Feeder).

  3. Select Fax icon Fax on the HOME screen.

    The Fax standby screen is displayed.

    Fax standby screen

    1. The receive mode selected currently is displayed.

    2. The date and time are displayed.

    3. Select to send faxes with the on hook dial function.

    4. Select to send faxes with redialing.

    5. You can use the each fax function and change the setting for the fax.

    6. The current state is displayed.

    7. You can change the settings for sending a fax.

    8. You can select a registered fax / telephone number.

    9.  Select to display the screen to enter the fax / telephone numbers.

‚Äč If you have not set up the printer for sending / receiving faxes yet, the message for setup is displayed on the touch screen when you select Fax on the HOME screen for the first time. When you set up for faxing, follow the procedure according to the instructions on the touch screen.

  1. Dial the recipient's fax / telephone number.

    1. Select entry field of fax / telephone numbers.

    2. Enter fax / telephone number.

      Fax/Tel number input screen

      1. Enters the number.

      2. Deletes the entered number.

      3. Enters a blank space.

      4. Enters a pause "P".

    3. Select OK.

      The touch screen returns to the Fax standby screen.

       Select Save profile to register the current settings as a custom menu.

  2. Press the Black  button or the Color  button.

    The printer starts scanning the document.

     Color transmission is available only when the recipient's fax device supports color faxing.

     Do not open the document cover until scanning is completed.

  3. Start sending.

    • If you load the document in the ADF:

      The printer scans the document automatically and starts sending the fax.

       If documents remain in the ADF after the Stop  button is pressed while scanning is in progress, Originals in ADF. Remove any originals from the document tray and tap [OK]. is displayed on the touch screen. By selecting OK, the remaining documents are automatically ejected.

    • If you load the document on the platen:

      After scanning the document, the confirmation screen asking you if you load the next document is displayed.

      To send the scanned document, select Send now to start sending it.

      To send two or more pages, follow the message to load the next page, and select Scan. After scanning all pages, select Send now to start sending.

 When your printer is connected to a PBX (Private Branch Exchange) system, refer to the operating instructions of the system for details on dialing the recipient's fax / telephone number.

 In case the printer was not able to send a fax, such as when the recipient's line was busy, it has the function to automatically redial the number after a specified interval. Automatic redialing is enabled by default.

 Unsent documents, such as those pending redial, are stored in the printer's memory. They are not stored in the case of a sending error.

 Do not unplug the power cord until all documents are sent.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


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