Send a Fax after Speaking on the Telephone - GX2020

Article ID: ART184073 | Date published: 10/06/2023 | Date last updated: 10/09/2023


This article shows how to send a fax after speaking on a telephone connected to the MAXIFY GX2020.


If you want to speak to the recipient before sending a fax, or if the recipient does not have a fax device that can receive faxes automatically, send a fax manually after speaking to the recipient on the telephone to check whether the recipient can receive faxes.

 It may be possible that faxes will reach unintended recipients due to the misdialing or incorrect registration of fax / telephone numbers. When you send important documents, we recommend that you send them after speaking on the telephone. See below for the procedure to send a fax manually.

 With manual transmission, you cannot use the platen (scanner glass) to load documents. Load the documents in the ADF. When loading document on the platen, send a fax with automatic transmission.

 To speak to the recipient before sending a fax, you need to connect a telephone to the printer.

  1. Make sure the printer is powered on.

  2. Load documents in the ADF

  3. Select Fax on the HOME screen.

    The Fax standby screen is displayed.

  4. Change send settings as necessary.

  5. Lift the handset of the telephone connected to the printer.

  6. Use telephone to dial recipient's fax / telephone number.

  7. Speak to the recipient.

    When you hear a high-pitched signal instead of the recipient's voice, you cannot check whether the recipient can receive faxes. If you want to stop sending the fax, hang up the handset. If you want to send the fax, go to step 8.

  8. Ask the recipient to set the fax device to receive faxes.

  9. When you hear a high-pitched signal, press the Black  button or the Color  button.

     Color transmission is available only when the recipient's fax device supports color faxing.

  10. Hang up handset.

 If documents remain in the ADF after the Stop  button is pressed while scanning is in progress, Originals in ADF. Remove any originals from the document tray and tap [OK]. is displayed on the touch screen. By selecting OK, the remaining documents are automatically ejected.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


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