Resending Faxes (Redialing a Busy Number) - GX2020

Article ID: ART184085 | Date published: 10/06/2023 | Date last updated: 10/10/2023


Learn how to resend faxes with the MAXIFY GX2020.


There are two methods of redialing: Automatic redialing and Manual redialing.

 It may be possible that faxes will reach unintended recipients due to the misdialing or incorrect registration of fax/telephone numbers. When you send important documents, we recommend that you send them after speaking on the telephone.

 Automatic redialing is enabled by default.

Manual Redialing

Follow the procedure below for manual redialing.

  1. Make sure the printer is powered on.

  2. Load an original item on the platen (scanner glass) or in the ADF (Auto Document Feeder).

  3. Select Fax on the HOME screen.

    The Fax standby screen is displayed.

  4. Change send settings as necessary.

  5. Select Redial.

    The Redial screen is displayed.

    Figure: Redial screen

  6. Select a recipient's number to redial.

  7. Press the Black  button or the Color  button.

     Color transmission is available only when the recipient's fax device supports color faxing.

 For manual redialing, the printer memorizes up to 10 recent recipients dialed by entering the fax/telephone numbers. Note that the printer does not memorize any recipients dialed using the redial function or selecting from the directory.

 If documents remain in the ADF after the Stop  button is pressed while scanning is in progress, Originals in ADF. Remove any originals from the document tray and tap [OK]. is displayed on the touch screen. By selecting OK, the remaining documents are automatically ejected.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


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