Use the On Hook Dial Function to Send a Fax - GX2020

Article ID: ART184086 | Date published: 10/06/2023 | Date last updated: 10/10/2023


Learn how to send a fax with the MAXIFY GX2020 with the on hook dial function.


Follow the procedure below to send faxes with the on hook dial function.

 It may be possible that faxes will reach unintended recipients due to the misdialing or incorrect registration of fax / telephone numbers. When you send important documents, we recommend that you send them after speaking on the telephone.

 With manual transmission, you cannot use the platen (scanner glass) to load documents. Load the documents in the ADF (Auto Document Feeder).

When loading document on the platen, send a fax with automatic transmission.

 You can use the on hook dial function only when Hook key setting in Security control under Fax settings is set to Enable.

  1. Make sure the printer is powered on.

  2. Load documents in the ADF.

  3. Select Fax on the HOME screen.

    The Fax standby screen is displayed.

  4. Change send settings as necessary.

  5. Select hook.

  6. Specify a recipient with the one of the following methods.

  7. When you hear a high-pitched signal, press the Black  button or the Color  button.

     Color transmission is available only when the recipient's fax device supports color faxing.

 If documents remain in the ADF after the Stop  button is pressed while scanning is in progress, Originals in ADF. Remove any originals from the document tray and tap [OK]. is displayed on the touch screen. By selecting OK, the remaining documents are automatically ejected.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


Rate this Article
Was this article helpful?
Yes, This document is helpful
No, This document needs a clearer explanation
Please provide your comments