Send a Fax to a Registered Recipient - GX2020

Article ID: ART184087 | Date published: 10/06/2023 | Date last updated: 10/10/2023


Learn how to send a fax to a recipient registered in the MAXIFY GX2020.


Registering a recipient's fax / telephone number and name in the printer's directory enables you to send faxes easily.

 It may be possible that faxes will reach unintended recipients due to the misdialing or incorrect registration of fax / telephone numbers. When you send important documents, we recommend that you send them after speaking on the telephone.

 Information on sending a fax by entering the fax / telephone number can be found here.

  1. Make sure the printer is powered on.

  2. Load an original item on the platen (scanner glass) or in the ADF (Auto Document Feeder).

  3. Select Fax on the HOME screen.

    The Fax standby screen is displayed.

  4. Change send settings as necessary.

  5. Select Directory.

    The screen to select a registered recipient is displayed.

  6. Select a registered recipient.

    Display by name

    Figure: Directory of registered recipients sorted by name

    Display by ID number

    Figure: Directory of registered recipients sorted by ID number

    • A: Select to switch the display by name and by ID number.

    • B: Select to display the screen to select an initial. You can search the registered recipient by initial.

      Figure: Search for a recipient by initial

      By selecting the initial, the registered recipients are displayed in alphabetical order from the selected character.

    • C: Select to display the screen to select an ID number of the registered recipient. You can search the registered recipient by ID number.

      Figure: Search for a recipient by ID number

      By entering the ID number and selecting OK, the registered recipients of the selected ID number are displayed.

    • D: Select to register a new recipient or a new group dial.

    • E: Select a registered recipient.

  7. Select Send fax for the selected recipient.

    The touch screen returns to the Fax standby screen.

     You can edit or delete a selected recipient.

  8. Press the Black  button or the Color  button.

     Color transmission is available only when the recipient's fax device supports color faxing.

 If documents remain in the ADF after the Stop  button is pressed while scanning is in progress, Originals in ADF. Remove any originals from the document tray and tap [OK]. is displayed on the touch screen. By selecting OK, the remaining documents are automatically ejected.

 In case the printer was not able to send a fax, such as when the recipient's line was busy, it has the function to automatically redial the number after a specified interval. Automatic redialing is enabled by default.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


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