Cause

Document is too long or is jammed in the ADF (Auto Document Feeder).

What to Do

Select OK on the printer's touch screen to cancel the error.

Make sure the document you are loading meets the printer's requirements before redoing the operation.

If the document is jammed, remove the jammed document following the steps below.

 Do not place anything on the scanning unit / cover. If something falls into the ADF (Auto Document Feeder), it may cause damage.

 The printer cannot be turned off while it is sending or receiving a fax, or when the received fax or the unsent fax is stored in the printer's memory. Make sure that all faxes have been sent and received, press the printer's Stop button to stop printing, and then turn off the printer.

1. Press the printer's Stop button.

2. Turn the printer off.

3. Remove any pages other than the jammed page from the ADF.

4. Slowly open the document feeder cover.

   

5. Remove jammed document.

   If you can grasp the jammed document firmly from upper side of the ADF:

   Hold the jammed document firmly and pull it out slowly.

   

   If you cannot grasp the document firmly from upper side of the ADF:

   1. Close the document tray.

      

   2. Slowly pull out the jammed document from the document output slot.

      

   If you cannot remove the jammed document from upper side of the ADF or the document output slot:

   Open the document cover and slowly pull out the jammed document from the back of the ADF.

   

6. Open the document cover and check that the ADF scan helper is attached correctly.

    For information on the location of the ADF scan helper, see the Front View section here.

7. Close the document cover.

8. Close the document feeder cover.

9. Turn the printer on.

   When rescanning the document, scan from the first page.

 Small documents such as 4"x6" 10x15cm size, cannot be scanned using the ADF. Use the platen (scanner glass) instead.

 Load documents correctly.

 The document may not feed properly depending on the media type, or your environment, such as when the temperature and humidity are either too high or too low.

In this case, reduce the number of document pages to approximately half of the loading capacity.

If the document still jams, use the platen (scanner glass) instead

If the measures above do not solve the problem, the printer requires servicing.

There are two options currently available to you.

1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
    
2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
    

 Do not tilt the printer when moving it since the ink may leak out.

 Learn how to prepare the printer for transport if servicing is required.