Support Code 1310 Appears - TR7820

Article ID: ART184231 | Date published: 10/17/2023 | Date last updated: 10/17/2023
 

Description

Paper size may not be compatible with automatic 2-sided printing.

Solution

Cause

Paper size that is not compatible with automatic 2-sided printing is specified.

 

What to Do

The paper sizes supported for automatic 2-sided printing are A4 and Letter. Make sure that the paper size loaded in the printer and the paper size specified when printing match one of these sizes.

Select OK on the printer's touch screen to eject the paper and restart printing from the front of the next piece of paper. The reverse side of the ejected sheet is not printed.

 To cancel printing, press the printer's Stop  button.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum








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